Information technology (IT) considerably influences the engineering, control and optimization of business processes. IT should however be viewed as a tool and not dominate business processes management. In order to ensure this, the business processes first have to be defined from a strategic and organizational perspective. Only then can the question of how business processes can be supported by IT systems be answered.
We concentrate on optimizing your business processes related to your IT service management. Modern IT organizations gear their operations toward ITIL (IT Infrastructure Library).
We support you when you asses the current situation of your IT service processes and we employ the management model based on ITIL to optimize them.
Most organizations already have ITIL modules even though they aren't called such.
We will analyze your existing modules and rigorously implement them based on ITIL.
In the process, the following modules will be analyzed:
Operational Service Support Modules:
Strategic Service Delivery Modules:
Operational and Strategic Module:
